Digital Transformation

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What is a Digital Transformation?

Thanks to recent digital innovations, the pace of change moves swiftly in the world of business. We know that keeping up with shifts within the economy and the respective industries is a worthy challenge, yet it’s the wider framework of technology that has become a prominent focus for businesses of all shapes and sizes. A Digital Transformation is the three-pronged process of using technology to alter your business’ processes, culture, and customer experience in order to fit your industry’s expectations of business today.

Here at Nordens, we know the importance of maintaining a competitive and current stance within the quick-moving world. That’s why we always encourage external support to complete the Digital Transformation that your business needs to stay up-to-date.

Why Use Nordens For Your Digital Transformation?

Given the complexity of a business-wide shift compliant with a Digital Transformation, it is recommended that this task be outsourced to esteemed professionals. Nordens has the relevant experience and expertise to carry out such processes that will bring your business into the 21st century. By engaging with every facet of your business – including its current problems and its future aims – we can develop a Digital Transformation strategy to decipher the stages that will be encountered during the process. In fact, we put tailoring the strategy to every angle of your business at the forefront of the process, particularly as this process has to move with your evolving business.

Within the three-pronged approach outlined previously, Nordens follows a series of intricate stages in order to meet the high standards we expect from every service: we define the present state of your business to configure a plan for the transformation; introduce cloud computing to your business to make the relevant data accessible and accurate; develop modern services to attract modern customers; and train your employees to complete the company-wide transformation. From here, we can Disrupt your industry, giving your business the edge over its competitors.

Our Expert Digital Transformation Service

Nordens clients can enjoy this total transformation of their business, all delivered by our expert, chartered certified accountants.

Cloud Technology Experts

A Tailored Service To Your Business

Customer Service-Oriented Approaches

Technology Training for Employees

Data-driven Insight

Frequently Asked Questions

Here at Nordens, we know Digital Transformations can seem complicated. We get tweeted, emailed and asked questions almost everyday from companies about this service, so we’ve decided to answer some of the most common queries:


Nordens can help your business realise the 4 aims of a Digital Transformation:

Increased efficiency due to the demise of manual processes such as Payroll and HR, and the move towards automated versions of processes
The strengthening of the security of your all-important data, from your business’ details to your customers’
The improved customer-service in terms of both speed and quality due to the automated data processes, and easy access to this data for those working in customer-service
The possibility of a Digital Disruption within the industry, enabling businesses to put themselves ahead of fellow businesses in the sector in-question

Or, more simply put, by ensuring a business’ technological capabilities are up-to-date, it can effectively compete with the other companies present in the industry.


A Digital Disruption is a shift in the value proposition of goods and services (that is, the features that make said product or service attractive to customers) in the industry due to new technologies and business models. One of the aims of a Digital Transformation is to bring about this shift by setting one business ahead of the others through technological innovation. By displacing the firms leading the sector in question, digitally-transformed businesses can naturally accumulate the customers who have decided to switch to the more technologically advanced business and their innovative products.


It is suggested that evaluating your business’ position is key to utilising a Digital Transformation to its maximum potential. Thus, to prepare for the process, several steps should be undertaken:

Analysing the desired outcomes for your customer service
Ensuring that you decide on a strategy in alignment with your business’ goals and values in order to stick to a consistent
Investing in the suitable technology for the transformation – the low-cost alternatives should not be considered as an option due to the overhaul expected of such a process
Re-training your employees in preparation for the technological overhaul in order to ensure a seamless transition throughout the transformation


A Digital Transformation should not be considered an end-destination, necessarily. Rather, it should be considered a process that can take place over many years. It is estimated, however, that for large businesses, 5 years is considered a standard period for the complete process. This will clearly depend on the technological state of your business.

Here at Nordens, we take your business size and present-technological state into careful consideration before embarking on this process. Guaranteeing a tailored service to your business and it’s changing needs is key to dictating the steps we take. And that’s why deciding on an estimated time period is difficult to ascertain.


Digital Transformations can involve a number of technologies, such as ERP software, eCommerce, mobile applications, and HCM systems. But this doesn’t mean a Digital Transformation only involves one technology. Rather, the technological changes are driven by a business strategy and not the current technological state of your IT team. For example, ERP software implementations often don’t bring about a revolutionary shift due to their incremental nature. Nevertheless, it commonly co-exists and is a component of Digital Transformations.

Beyond Accountancy

At Nordens, we're more than just accountants - we're business experts who can help you achieve your biggest goals.

Nordens Strategic

Our specialist strategic division at Nordens boasts some of the leading entrepreneurial business minds in the country. We cater towards delivering consistent success stories, whilst helping businesses achieve above and beyond their initial goals.

Through highly-tailored guidance, coaching and advice, Nordens Strategic are able to define exactly how your business can reach new levels of success.

Regardless of how you define ‘success’ for your business, our strategic service is guaranteed to bring about real and lasting change. By partnering with some of the UK’s top business coaches, we’ll steer you along the path to a greater future.

Accounting 2 You

Every business, no matter how big or small, needs to make the right decisions, and how to best manage your accounts can put huge question marks over your business. Accounting2You is here to take that pressure off and provide you with all the answers you need.

Our bookkeeping branch offers a fully inclusive, comprehensive service that you can trust. Since 2005, our specialist bookkeepers have been successfully managing the accounting of both individuals and small businesses.

With experts in payroll analysis, credit control and financial recording, Accounting2You will lead your business efficiently, and with real purpose, towards a prosperous future.

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Director - Metro Bank

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Principal - Pauline Quirke Academy

Great accountants, always available to offer advice. The team have transformed my business.

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Founder - Dataphone

Having worked with Nordens over the last 5 years, not only to look after my annual accounts but they have also provided outstanding professional advice. They have guided me through a Company share buyback with clear and objective advice. We have also been using Nordens strategic services for a couple of years, which has helped bring about significant improvements that exceeded my expectations. With experience of working with several local accountants over my 29 years in business, I’m very pleased with the service I have received from Nordens.

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Trusted our business with Nordens for over 10 years now and watched the company grow into the successful innovative business it has become today. Deservedly so. Every aspect of financial advice we need is always given promptly and with a smile. We have total confidence in all aspects of advice Nordens give. If you are looking for accountants, its a no brainer!

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We have used Nordens for the last 5 years and have had a great service throughout. The guys are very passionate about what they do and have played a part in the growth of our company, highly recommended.

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Accounting 2 You

In November 2002, having sold our other business interests off earlier in the year, I decided to set up Nordens Chartered Accountants. The easy part was knowing how to do it, as I had established and built a smaller practice a few years earlier. The difficult part, for me, was not following the traditional accountancy path. Having run businesses, both successfully and unsuccessfully, I wanted to help business owners resolve their short term problems and work with them to achieve their longer term goals. Business has always been my interest and I love that I can help business owners achieve what seems like the impossible every single working day.

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